RETURNS & REFUNDS

At Polaus, we want you to be completely satisfied with your purchase.

If you are not happy with your order, you may return it within 14 days of receiving it for a replacement or refund.

Conditions:

Items must be unused, in their original packaging, and in resellable condition.
Proof of purchase is required (e.g., receipt or order confirmation).
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Faulty or Incorrect Items:

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.

How to Return:

Email us at info@polaus.com with your order number and reason for return. Our team will guide you through the process.